HotelMyPhone Privacy Policy


PPLCONNECT Inc. (‘PPLCONNECT’/’we’/’us’) owns and operates the the HotelMyPhone smartphone application (the ‘HotelMyPhone App’) which is available for download to supported devices. The HotelMyPhone App and enables users to make calls, send messages and SMS messages as well as have access to and update their contact lists from any device on which the HotelMyPhone App is installed and to receive web services via the Website (collectively the ‘HotelMyPhone Service’). This Privacy Policy describes how we collect, store, use and distribute information about our users through the Website and the HotelMyPhone Service and applies to anyone installing the HotelMyPhone App or using the HotelMyPhone Service.

By registering to use the HotelMyPhone Service and/or downloading the HotelMyPhone App you consent to the use of your Personal Information as described in this Privacy Policy. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent will result in your inability to continue using the HotelMyPhone App and the HotelMyPhone Service.



We aim to collect, use and disclose only such information as is required to enable us to better manage your account, to provide the HotelMyPhone Service, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement.

Two types of information may be collected through the HotelMyPhone App, Website and our Services: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure of the following information which is currently not limited by applicable privacy laws: (a) information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory assistance; or (b) Non-Personal Information (as defined further below).

“Personal Information” is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. We may collect Personal Information through registration processes; communications with you; information downloads; service purchases; user support and surveys.

“Non-Personal Information” is information of an anonymous nature, such as the type and version of browser or operating system being used by visitors to the Website. Aggregate information may include demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors and average time spent on the Website. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information. Although the use of Non-Personal Information is not restricted, we provide information in this Privacy Policy about the collection of such information for the sake of transparency with respect to the operation of the HotelMyPhone App and Services. Non-Personal Information is collected or derived by us in the course of operating the HotelMyPhone Service.


Registration: In order to install the HotelMyPhone App and use the HotelMyPhone Service you must register with us and provide PPLCONNECT with certain Personal Information. When you sign up the Personal Information that will be required may include your full name, email address, phone number. In general, none of your account registration information will be shared with any other users of the Website or our Services unless you use the HotelMyPhone Service to contact other users who are in your contact list. You also understand that although you will not have a public profile, PPLCONNECT and others may be able to identify you if you contact them using the HotelMyPhone Service. We may also ask for your credit card details if you purchase HotelCredits for use against any usage-based charges.

Device Data: Depending on how you access the HotelMyPhone Service, we will receive the internet protocol address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing Services using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up.

Mobile Data: If you have downloaded the HotelMyPhone App, we will have access to device data that may include Personal Information through an automatic sync of the HotelMyPhone App with your device. This information will be stored on our servers and automatically updated on a continuous basis. Personal Information we will have access to through your mobile device may include your email address, phone number, account details, contact list, SMS messages sent and received and call logs (‘Mobile Data’).

By downloading the HotelMyPhone App you consent to us having access to your contacts list on your mobile device, as well as visibility of any text messages or phone calls made while using the HotelMyPhone Service. We will not sell or use your contact list to send any communications to your contacts that you have not authorized and will not disclose your SMS messages or call logs to third parties except in limited circumstances (see further Limited Disclosures to Third Parties below).


Registration Data. We use Registration Data for user authentication, communications with you including sending you notifications of messages and other notices relating to our Services. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Service or this Privacy Policy.

Mobile Data. We use Mobile Data to track the utility and usage of the HotelMyPhone Service, to modify and improve the HotelMyPhone App and Services and to improve your PPLCONNECT experience. As described above, we will also use your phone number in the HotelMyPhone Service so that when you make calls and SMS, your ID will show to your call recipients as the phone number you provided on registering to use the HotelMyPhone App.

System Logs & Cookies: We use cookies and similar technologies, including mobile device identifiers, to help us recognize you, improve your experience of the HotelMyPhone Service, increase security, measure use of our Website, App and Services, and to serve advertising. You can control cookies through your browser settings and other tools. By using the HotelMyPhone Service you consent to the placement of cookies and beacons in your browser in accordance with this Privacy Policy.

Anonymized Data. We aggregate data (including Device Data and Mobile Data) which is anonymized, Non-Personal Information for use in a variety of ways in our business including for analytics and to improve our products and services.

Communications from PPLCONNECT. When you register to use the HotelMyPhone Service, we may send you a welcome and communications on how best to use the HotelMyPhone Service and the HotelMyPhone App. We may also send you promotional messages from time to time if you have opted in to receive such communications from us or select partners. You may change your email and contact preferences at any time by signing into your account and changing your email settings. You can also opt out of promotional messages by sending a request using the instructions contained in the promotional message to unsubscribe. Please be aware that you cannot opt out of receiving service messages from PPLCONNECT (including updates to our Terms of Service and/or Privacy Policy).
Limited Disclosures to Third Parties. We may provide Mobile Data to our subsidiaries, partners, and other affiliated companies for the purpose of processing such information. We may also share Mobile Data when we believe in good faith that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) detect, prevent, or otherwise address fraud, security, or technical issues, or (c) protect against harm to the right, property or safety of PPLCONNECT, its users or the public as required or permitted by law.

If we plan to use your Personal Information in future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy. See further the section of this Privacy Policy entitled ‘Amendment of this Policy’.

Advertisements: Advertisements appearing on the Website may be delivered by us or one or more third-party web advertisers. These third party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the HotelMyPhone Applicable privacy policy for the relevant third-party web advertiser(s).

Security. We use a variety of security measures, including encryption tools, to maintain the confidentiality of Personal Information. We use commercially reasonable efforts to ensure that all Personal Information is stored and maintained in a secure environment. All data is encrypted during transmission across our platform. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a perfectly secure environment, we cannot ensure or warrant the security of any information transmitted through use of the HotelMyPhone Service. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password.
Access and Accuracy: You have the right to request a copy of the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. We will endeavor to deal with all requests for access and modifications in a timely manner and we will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-Personal Information, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page at Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the HotelMyPhone App and/or Services signifies your acceptance of any changes.

Contact Us. If you would like to access your information, if you have any questions, comments or suggestions about PPLCONNECT’s privacy practices, please contact us at:

Last Updated: December 8, 2014